Terms of service | Flatlined Games

We are a business established in Brussels. Our sales and operations are governed by the laws of belgium.

Shipping Policies

Belgium

We use Belgian Post for our domestic shipments. Once Bpost picks up a given order, shipping time normally takes 2-4 business days.

We ship internationally to all countries that can both send and receive payments through our payments methods.

We use the Belgian Postal Service for all international orders. Once Bpost picks up a given order, shipping time normally takes 5-20 business days.

International

For all international shipments, the recipient of the shipment is responsible for all customs duties and taxes on the shipment. These fees vary from country to country, so please contact your local post office or customs office for more information.

Please note, we must by law provide an accurate invoice and also an accurate description of the contents for customs checks. We cannot claim that the shipment is a gift - it must be labeled as merchandise.

Unfortunately, due to the high cost of International shipping, we are unable to offer flat-rate or free shipping for international orders.

Return Policy

Within 7 days receiving your package, you have the right to cancel the order. This right only apply to private customers, not retailers or distributors. You have to inform us of your cancellation within 7 days of receiving the package, and return it to us unopened.

Please contact us before returning any item. We do normally not accept returns outside the above cancellation right, all sales are final. If we do accept a return, you are responsible for shipping costs on any returns, and will be refunded the purchase price along with any sales tax. Returned items must be unopened and undamaged. Shipping charges will not be refunded. After we have received the returned item, please note that refunds may take up to five business days to process.

If a game has missing or damaged game components, please contact us. We are willing to resolve any production problems.

Before returning an item, please email us to receive a return merchandise authorization (RMA) number. In the email, please include your name, the email address of your account, your order number, the name of the game you wish to return, and the reason for your return. We will not accept any returns without an RMA number.

Privacy Policy

We at Flatlined Games take your privacy and security very seriously. We do not share or sell any customer account information. We use email addresses to send order confirmations, payment confirmations, order status updates, and shipping notifications. If you do not enter a valid email address, you will not receive any of these important notifications. Some email providers have spam or junk filters that block our automated email notifications, especially aol.com, gmail.com and hotmail.com. If you have not received an order confirmation within one hour of placing your order, please notify us.

Flatlined Games will not send any solicitation emails (i.e. Newsletters) unless the customer opts to receive these in their account options, or during account creation. All such emails will contain a link which allows the customer to unsubscribe at anytime.

We do not use phone numbers for routine customer contact. Bpost requires a phone number for delivery. They need a contact number in case there are problems encountered during the delivery of your package. Please provide a valid daytime phone number.

All payment options on our site use enhanced security to prevent fraud. All credit card, account numbers, or customer payment information are stored on our payment partner's secure servers. Our payment partner uses the most secure methods of data encryption and fraud prevention to insure that no one, not even Flatlined Games, will have access to your payment information. Please see our payment partner's Privacy Policy for more information. When selecting the credit card payment option, all credit card information is transferred via a secure connection to our payment partner, who then processes and stores all transaction details on their secure servers. Flatlined Games does not keep any of your credit card information on our servers.

Customer Email Information

Customer Phone Information

Customer Payment Information

All payment options on our site use enhanced security to prevent fraud. All credit card, account numbers, or customer payment information are stored on our payment partner's secure servers. Our payment partner uses the most secure methods of data encryption and fraud prevention to insure that no
one, not even Flatlined Games, will have access to your payment information. Please see our payment partner's Privacy Policy for more information.
When selecting the credit card payment option, all credit card information is transferred via a secure connection to our payment partner, who then processes and stores all transaction details on their secure servers. Flatlined Games does not keep any of your credit card information on our servers.

Please be assured that Flatlined Games will never share any of our customer's information with others. If you have any further questions concerning our Privacy Policy, please feel free to Contact Us.

Flatlined Games reserves the right to alter these policies without notice.